FAQ / All the Details2021-09-08T12:50:21-06:00

All the Details

Ordering online from Melanzana:

Our COVID-era online shopping lottery is closed. We don’t expect to sell online again anytime soon.

Shopping in our Leadville store:

Shopping is by APPOINTMENT ONLY! Appointments must be made in-person in our Leadville store. One appointment per person, MAX 2 items total per appointment. We had to go this route due to extremely high pressure in our store, thanks for understanding. click here for more details

Exchanges & Returns:

Items must be in like new condition and unwashed for full credit.

Please use our Return & Exchange form when possible, click here for PDF form. If you do not have a Return & Exchange form, not a problem! Please include your name, shipping address, email and phone number with the item. For exchanges, please include your desired style, gender, size and color. Products will be shipped as available. You pay shipping to us, and we will ship to you at no cost.

The original receipt is required for a refund. Store credit will be given in the absence of a receipt.

Our Guarantee:

We guarantee that our construction will outlast our materials. Defective or failed construction will be repaired for free. Defective materials are rare; exchanges or refunds will be assessed on a case by case basis.

Repairs:

Defective or failed construction will be repaired for free. We can also fix normal wear and tear for a reasonable fee. Please contact us for further detail. All items must be clean when returning for repair!

Bulk Orders & Wholesale:

We do not wholesale our products to other retailers.

We are not taking group or bulk orders at this time.

Custom Orders:

Sorry, we do not make items to order and cannot customize colors.

Pro Deals & Sponsorships:

Melanzana is a small manufacturing company. We cannot offer pro deals or sponsorships to the general outdoor industry. We do not have social media influencers. We focus our support on social and environmental causes within our local area, and local events. Thanks for understanding.

Shipping:

When necessary, we ship via USPS and UPS. Anything going to a PO Box, Alaska, or Hawaii must be shipped via USPS. Rates are listed below:

USPS Priority:

Order Total Shipping Rate
$0 – $40 $6.00
$40.01 – $100 $8.00
$100.01 – $200 $9.00
$200.01 + $12.00

UPS 3-Day Select:

Order Total Shipping Rate
$0 – $40 $9.00
$40.01 – $100 $11.00
$100.01 – $200 $12.00
$200.01 + $15.00