FAQ / All the Details2020-10-01T11:57:13-06:00

All the Details

Ordering online from Melanzana:

We do not offer online shopping, phone or email orders.

Shopping in our Leadville store:

Our store is open 1 to 6 pm daily for restricted No-Touch shopping.

Expect a long line to enter. Line often closes before 6, once our daily capacity has been reached.

Inventory is limited, click here to check the traffic lights for in-store stock status.

No holds, no phone orders, no pre-orders, please.

Exchanges & Returns:

Items must be in like new condition and unwashed for full credit.

Please use our Return & Exchange form when possible, click here for PDF form. If you do not have a Return & Exchange form, not a problem! Please include your name, shipping address, email and phone number with the item. For exchanges, please include your desired style, gender, size and color. Products will be shipped as available. You pay shipping to us, and we will ship to you at no cost.

The original receipt is required for a refund. Store credit will be given in the absence of a receipt.

Our Guarantee:

We guarantee that our construction will outlast our materials. Defective or failed construction will be repaired for free. Defective materials are rare; exchanges or refunds will be assessed on a case by case basis.

Repairs:

Defective or failed construction will be repaired for free. We can also fix normal wear and tear for a reasonable fee. Please contact us for further detail. All items must be clean when returning for repair!

Bulk Orders & Wholesale:

We do not wholesale our products to other retailers.

We are not taking group or bulk orders at this time.

Custom Orders:

Sorry, we do not make items to order and cannot customize colors.

Pro Deals & Sponsorships:

Melanzana is a small manufacturing company. We cannot offer pro deals or sponsorships to the general outdoor industry. We do not have social media influencers. We focus our support on social and environmental causes within our local area, and local events. Thanks for understanding.

Shipping:

Packages ship via US Postal Service Priority Mail within the US only. We do not ship to other countries.

Order Total Shipping Rate
$0 – $40 $6.00
$40.01 – $100 $7.50
$100.01 – $200 $8.50
$200.01 + $11.00