FAQ / All the Details2020-12-23T16:39:10-07:00

All the Details

Ordering online from Melanzana:

Currently offering a weekly rotating selection of product for online sales via our Winter Lottery. Details and entry HERE.

Shopping in our Leadville store:

Our Leadville Store will be closed starting Thanksgiving Day 2020, until further notice, due to COVID.

Exchanges & Returns:

Items must be in like new condition and unwashed for full credit.

Please use our Return & Exchange form when possible, click here for PDF form. If you do not have a Return & Exchange form, not a problem! Please include your name, shipping address, email and phone number with the item. For exchanges, please include your desired style, gender, size and color. Products will be shipped as available. You pay shipping to us, and we will ship to you at no cost.

The original receipt is required for a refund. Store credit will be given in the absence of a receipt.

Our Guarantee:

We guarantee that our construction will outlast our materials. Defective or failed construction will be repaired for free. Defective materials are rare; exchanges or refunds will be assessed on a case by case basis.

Repairs:

Defective or failed construction will be repaired for free. We can also fix normal wear and tear for a reasonable fee. Please contact us for further detail. All items must be clean when returning for repair!

Bulk Orders & Wholesale:

We do not wholesale our products to other retailers.

We are not taking group or bulk orders at this time.

Custom Orders:

Sorry, we do not make items to order and cannot customize colors.

Pro Deals & Sponsorships:

Melanzana is a small manufacturing company. We cannot offer pro deals or sponsorships to the general outdoor industry. We do not have social media influencers. We focus our support on social and environmental causes within our local area, and local events. Thanks for understanding.

Shipping:

Starting December 23rd, packages will be shipped via UPS within the US only. We do not ship to other countries. Previously we shipped with USPS, but switched temporarily due to delays with the Postal Service.

Order Total Shipping Rate
$0 – $40 $6.00
$40.01 – $100 $8.00
$100.01 – $200 $9.00
$200.01 + $12.00